Refund Policy
Refunds & Returns
I want you to be happy with your Katie Did Art purchase. If something isn’t right, please email hello@katiedidart.com with your order number and a description of the issue.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact me as soon as reasonably possible. Photos of the item and packaging, where available, will help me investigate and arrange the appropriate solution.
Your consumer rights
Your purchase is covered by applicable consumer protection laws, including the Australian Consumer Law. Nothing in this policy limits those rights.
Change of Mind
I do not offer returns or exchanges simply because you change your mind, except where required by applicable law. Please check the artwork, dimensions and product details carefully before ordering.
Prints are made to order. This does not affect your rights if a print is faulty, damaged or not as described.
Arranging a Return
Please contact me before sending anything back so I can provide the correct return instructions. Where an item is confirmed to be faulty or otherwise fails to meet consumer guarantees, reasonable return shipping costs will be covered.
International customers
Any mandatory consumer rights that apply to your purchase remain unaffected by this policy.